To pay for our Gift Boxes, you can also use your gift vouchers and gift cards from our following partners: ANCV, BIMPLI, CADO CHEQUES, CADHOC, EDENRED, ILLICADO, MA CARTE CADEAU, SODEXO, TIR GROUPE, GLADY, SPENDLLY, WEEDOOGIFT, YOUKADO.

From €89.50

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Frequently Asked Questions

Choosing the Right Gift

A gift package provides access to the services described in the selected offer: a stay, a meal, or an experience. With a gift certificate, you choose an amount and let the recipient choose their own experience, according to the terms listed on the certificate.

The store features hotel getaways, culinary experiences, wellness retreats, golf getaways, and automotive-themed offers, among other things. Each listing details the services included and the participating establishments.

You don’t need to set a date at the time of purchase. The recipient will contact our concierge service to arrange their experience during the voucher’s validity period.

The selection of accommodations depends on the package. If a specific hotel or region is a must, please contact our concierge service before purchasing to verify that the offer meets your needs.

The list is on the gift set page. It is subject to change; our concierge service can confirm the available options when you make your reservation.

The description details the included services and the number of guests. Before booking, check for any expenses not listed, such as additional drinks, parking, tourist tax, spa treatments, or other activities.

It depends on the offer. The number of people is listed on each product page; be sure to check this, especially for dining experiences.

Yes. Let our concierge service know the occasion, your budget, and the recipient’s preferences. They will help you find the right options.

Order and Customize

Choose a package, review its benefits and participating locations, then follow the steps for customization, delivery, and payment. Our concierge service can also assist you.

Yes. You can write a message for the recipient when you place your order.

Some offers include options when placing an order. For a specific request, please contact our concierge service to check the options and pricing.

When split payment is offered, participants receive a link to pay their share. The gift is activated once all contributions have been paid.

The store offers a fundraising campaign, and the amount raised is converted into a gift certificate. Please review the terms and conditions when you set up the campaign.

If you have multiple recipients or separate messages, please contact our concierge service. They will advise you on the easiest way to prepare your shipment.

Payment and Invoice

The payment methods that can be used directly are displayed at checkout. If you wish to pay by check or partner gift card, please contact our concierge service before placing your order to find out the applicable procedure.

The store lists several partners. Using their services may require processing by the concierge service. Please let us know the name of the title before making a purchase.

Payment is processed on a secure page. Please check the website address, the amount, and the summary before confirming.

Contact our concierge service with your order number and billing information. For a business order, please provide this information when requesting a quote.

Check your confirmation email and your bank account. Before trying again, contact our customer service team to check the status of your order.

Delivery

Depending on the option you choose, you can receive a voucher by email, print it yourself, or request that it be mailed to you. The applicable fees are displayed before you confirm your order.

Yes, by choosing to have it sent to their email address or, if available, by mail to their address. Carefully check the contact information.

Yes. Choose to have it sent to your email address so you can print it, or have it mailed to your address.

It is sent after the payment is confirmed. It may take a few minutes to arrive. Please also check your spam folder.

They depend on the option selected at the time of order. If you have a specific date in mind, please contact our concierge service before making your purchase.

Please contact us as soon as possible with your name, order number, and the shipping address used. We will check the status of your order and explore possible solutions.

Use My Gift

Gift certificates are valid for 365 days from the date of purchase. The expiration date is printed on the certificate given to the recipient.

They are listed on your receipt. If you can no longer find the document, our concierge service can look up the order using the buyer’s information.

Contact the concierge service at 01 78 94 90 40 or reservation@hotelspreference.com with the voucher code, your preferred establishment or region, and several possible dates.

Follow the instructions on your voucher. If you have any questions, contact the concierge first to ensure that the reservation is correctly linked to your gift set.

Reservations are subject to availability and the specific options included in the package. A date is not confirmed until you receive confirmation.
Plan ahead for weekends and peak periods.

Please provide other dates or destinations. The concierge service will check with participating establishments to find options that match the gift package.

You should receive a confirmation indicating the location and the dates you’ve selected. If you don’t receive it, contact the concierge service before heading there.

Please keep the voucher and confirmation until the end of the experience. The concierge service will specify which documents to present when making the reservation.

Please let us know your request before booking. We will check with the property to confirm the availability and price of any additional services.

Conditions vary by establishment. Please let them know before making a reservation to confirm availability and any applicable fees.

It depends on the terms of your gift certificate and the experience you choose. The concierge service will verify the balance and terms using your code.

Switch projects or get help

Please contact our concierge service as soon as possible with your reference number. They will check with the establishment to confirm the applicable terms and conditions and any options for changes.

Yes. Your gift box can be extended for 6 months for €50. Please contact our concierge service before the expiry date with your voucher code.

Please submit your request to the concierge desk, including your order number. They will explain the procedure that applies to your situation.

Please contact us with the buyer’s name, email address, and approximate date of purchase. We will look up the order and check whether the gift card has already been used.

Please have your confirmation handy and contact the concierge desk. The contact information for the property listed on the confirmation can also be used for practical details regarding your arrival.

Corporate Gifts

Yes. We review orders intended for customers, employees, sales teams, and social and economic committees.

Please specify the quantity, unit price, desired delivery date, shipping method, and any customization you have in mind. We will assess the options and provide a quote.

Yes, as part of a corporate order to be arranged with our team. Please let us know the quantity and your preferred shipping method.

Email reservation@hotelspreference.com or call 01 78 94 90 40, specifying the number of gifts, the budget per gift, the occasion, and the desired date.

FAQ

Gift vouchers are valid for 365 days. The expiry date will be indicated on the gift voucher to be given to the beneficiary.
ou can contact us using the email address and telephone number shown on your gift voucher. Contact us using the code on your gift voucher, and we’ll be happy to let you know when we’re available to make your reservation.
You can select one of the following 3 shipping methods:

  • By post – the cost of delivery will be added to the initial amount of your gift voucher.
  • By email to the recipient – the recipient of the gift voucher will receive it instantly in their email inbox.
  • Print at home – the buyer receives the gift voucher by email (in PDF format) and can print it out to give to the recipient personally.

Yes, payment security is guaranteed by MangoPay, a branch of the Mangopay Advent International bank. No bank details will be saved. Your bank card number will never be communicated to a third party. Your payment information is encrypted and secured using SSL protocol.

If you selected “by email to the recipient” when you made your purchase, the recipient will receive an email containing their gift voucher (in PDF format). In all other cases, the recipient will not receive an email from us.
Once payment has been confirmed, you will receive a purchase confirmation email containing the gift voucher (in PDF format). This email may take a few minutes to arrive.
There are 4 steps to purchasing your gift voucher:

  1. Personalising the gift voucher, choosing options and shipping method
  2. Enter your contact details
  3. Enter the recipient’s contact details and personalised message
  4. Secure online payment by credit card

Best Price Guarantee – When you purchase directly from the service provider, you pay no additional fees.
Time-Saving – Since it’s sent by email, the gift certificate will be delivered instantly once payment is confirmed.
Eco-Friendly – To help protect the environment, sending the gift certificate by email reduces paper waste.

Yes, by adding options and possibly personalising the number of nights or people, you can enhance the initial gift voucher and add extra activities.
To guarantee instant validation of your purchase, payment can only be made by credit card: Carte Bleue, Visa or Mastercard.
The gift voucher will be sent to you by email (in PDF format) as soon as payment has been confirmed. It may take a few minutes to receive the email.

Yes, you can contact our concierge directly by email or by telephone on 01 78 94 90 40 and you will be taken in charge directly.

By using the value of your vouchers and gift cards from our partners: ANCV – BIMPLI – CADO CHEQUES – CADHOC- EDENRED – ILLICADO – MA CARTE CADEAU – SODEXO – TIR GROUPE – GLADY – SPENDLLY – WEEDOOGIFT – YOUKADO

Would you like to give this gift to several people? Create a group gift!

Select the offer of your choice and invite your friends or colleagues to share the payment equally.

How it works?

  1. On the next page, select “It’s a gift” and choose the delivery method.
  2. Enter the recipient’s contact details and personalize your message.
  3. Choose shared payment and add as many participants as you want, individual participation is automatically updated.
  4. You don’t have to manage anything, a payment link is sent by email to all contributors.
  5. The gift card will be activated as soon as all participants have made their payment!

Your choice?

To pay for your purchases, you have two options: go through our online store or contact our concierge by email or telephone on 01 78 94 90 40.

In addition, you can use your vouchers and gift cards from our following partners: ANCV, BIMPLI, CADO CHEQUES, CADHOC, EDENRED, ILLICADO, MA CARTE CADEAU, SODEXO, TIR GROUPE, GLADY, SPENDLLY, WEEDOOGIFT, YOUKADO.

Can’t choose THE ideal gift box from our selection?

Choose a custom amount

Invite your friends to contribute to a common donation! The total amount of contributions will then be transformed into a freely usable gift voucher!

Create a fund

Corporate gifts

Get informed

I have a gift box

Do you have a Hôtels & Préférence gift box or gift voucher? It’s easy, just contact our concierge at 01 78 94 90 40.